Policies

Ordering Process

To place an order with Strapforge LLC, please send a Purchase Order (PO) to Orders@strapforge.com. If you already have an account with us, include your company account number on the PO to expedite the processing. For customers without an account, our payment terms are cash on delivery.

Ensure that your PO includes the following details to help us serve you efficiently:

Full name and contact information
Shipping and billing addresses
Desired products and quantities
Any special shipping or handling instructions

Once your order is received, you will get an order confirmation via email, detailing the order contents, total cost, and expected delivery timeline.

Pricing and Payments

Our pricing is straightforward and competitive, and we detail it on our website and in our catalogs. Volume discounts are available for large orders, and specifics are provided on each product page.

Payment Methods:

Credit cards (Visa, MasterCard, American Express)
Bank transfers
Checks

Payment Terms: For customers with an active account, payment terms are net 30 days from the invoice date, which is issued upon order dispatch. For customers without an active account, payment terms are cash on delivery. This ensures that all transactions are straightforward and secure.

Please ensure that all payment information is accurate to avoid any delays in processing your order. If you have any questions about payment methods or need assistance with processing a payment, our customer support team is available to help.

Shipping and Delivery

We ship nationwide using trusted carriers such as UPS, FedEx, and USPS. Shipping costs are calculated based on the order size and delivery location and are specified at the time of ordering. For orders exceeding a certain value, we offer free shipping.

Estimated delivery times are:

Standard delivery: 3-5 business days
Expedited delivery: 1-2 business days

Please note that delivery times are estimates and may vary based on carrier performance and conditions outside of our control.

Cancellations, Returns, and Refunds

Cancellation Policy:

Orders can be canceled without any charges before an order confirmation is provided. Once your order is confirmed, cancellation requests will be considered at the discretion of Strapforge LLC, depending on the order's status and the reasons for cancellation.

Return Policy:

Returns are accepted within 30 days of receipt if the products are in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Refund Policy:

Credit Card Refunds: Refunds are processed within 7-10 business days and are issued to the original credit card used for the purchase.
Other Payment Methods: Refunds for other payment methods are issued as a credit to the customer's account, usable for future purchases.

For any assistance with cancellations, returns, or refunds, please contact our customer service team. We are here to help ensure your satisfaction and to make the process as smooth as possible.

Warranties and Guarantees

All products come with a one-year warranty covering manufacturing defects. To claim a warranty, please contact our customer service with proof of purchase and a description of the issue.

We guarantee the quality and reliability of our products, and we commit to resolving any issues that arise due to product defects.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only necessary information and do not share it with third parties without your consent, except as required to process your order and comply with legal requirements.

Customer Support

Our customer support team is available to assist you. You can reach us via:

Email: sales@strapforge.com
Phone: 312-761-2532 Our support hours are 9 AM to 5 PM, Monday through Friday.

Dispute Resolution

We aim to resolve all customer complaints amicably. If you have a complaint, please contact our customer support. If a resolution is not reached, we offer mediation or, as a last resort, arbitration to settle the dispute.

Changes to Policies

We reserve the right to modify these policies at any time. Changes will be communicated through our website and email notifications, with effective dates clearly marked.

Updated 08/05/2024