top of page

Policies

​Ordering Process

To place an order with Strapforge LLC, please send a Purchase Order (PO) to Orders@strapforge.com. If you already have an account with us, include your company account number on the PO to expedite the processing. For customers without an account, our payment terms are cash on delivery.

Ensure that your PO includes the following details to help us serve you efficiently:

  • Full name and contact information

  • Shipping and billing addresses

  • Desired products and quantities

  • Any special shipping or handling instructions

Once your order is received, you will get an order confirmation via email, detailing the order contents, total cost, and expected delivery timeline.

​

Pricing and Payments

Our pricing is straightforward and competitive, and we detail it on our website and in our catalogs. Volume discounts are available for large orders, and specifics are provided on each product page.

Payment Methods:

  • Credit cards (Visa, MasterCard, American Express)

  • Bank transfers

  • Checks

Payment Terms: For customers with an active account, payment terms are net 30 days from the invoice date, which is issued upon order dispatch. For customers without an active account, payment terms are cash on delivery. This ensures that all transactions are straightforward and secure.

Please ensure that all payment information is accurate to avoid any delays in processing your order. If you have any questions about payment methods or need assistance with processing a payment, our customer support team is available to help.

​

Shipping and Delivery

We ship nationwide using trusted carriers such as UPS, FedEx, and USPS. Shipping costs are calculated based on the order size and delivery location and are specified at the time of ordering. For orders exceeding a certain value, we offer free shipping.

Estimated delivery times are:

  • Standard delivery: 3-5 business days

  • Expedited delivery: 1-2 business days

Please note that delivery times are estimates and may vary based on carrier performance and conditions outside of our control.

​

Cancellations, Returns, and Refunds

Cancellation Policy:

  • Orders can be canceled without any charges before an order confirmation is provided. Once your order is confirmed, cancellation requests will be considered at the discretion of Strapforge LLC, depending on the order's status and the reasons for cancellation.

Return Policy:

  • Returns are accepted within 30 days of receipt if the products are in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Refund Policy:

  • Credit Card Refunds: Refunds are processed within 7-10 business days and are issued to the original credit card used for the purchase.

  • Other Payment Methods: Refunds for other payment methods are issued as a credit to the customer's account, usable for future purchases.

For any assistance with cancellations, returns, or refunds, please contact our customer service team. We are here to help ensure your satisfaction and to make the process as smooth as possible.

​

Warranties and Guarantees

All products come with a 90-day warranty covering manufacturing defects, not including wear parts. To claim a warranty, please contact our customer service with proof of purchase and a description of the issue.

​

We guarantee the quality and reliability of our products, and we commit to resolving any issues that arise due to product defects.

​

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only necessary information and do not share it with third parties without your consent, except as required to process your order and comply with legal requirements.

​

SMS Privacy Statement

StrapForge LLC (“StrapForge,” “we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard the information you provide through our SMS repair support program.

​

Information We Collect

When you text StrapForge, we collect:

  • Your mobile phone number

  • The information you send in your messages (photos, videos, tool details, questions, etc.)

We do not collect data unrelated to your SMS communications.

​

How We Use Your Information

Your information is used only for:

  • Answering repair questions

  • Providing strapping tool support

  • Communicating about tool service, parts, or troubleshooting

  • Improving our repair and support processes

We do not use SMS data for marketing or promotional messaging.

We do not sell or rent your personal information to third parties.

​

Data Sharing

We may share information only with:

  • Internal technicians and support staff

  • Service providers who assist in processing repairs or delivering support

We do not share SMS data with outside parties for advertising or unrelated purposes.

​

Your Choices

You may stop receiving messages at any time by replying:

STOP

You may request corrections, updates, or deletion of your information by contacting us.

​

Security

We use reasonable security measures to protect your information. However, because SMS is not a fully secure communication method, please avoid sending sensitive personal information.

​

Customer Support

Our customer support team is available to assist you. You can reach us via:

  • Email: sales@strapforge.com

  • Phone: 312-761-2532 Our support hours are 9 AM to 5 PM, Monday through Friday.

​

Dispute Resolution

We aim to resolve all customer complaints amicably. If you have a complaint, please contact our customer support. If a resolution is not reached, we offer mediation or, as a last resort, arbitration to settle the dispute.

​

Changes to Policies

We reserve the right to modify these policies at any time. Changes will be communicated through our website and email notifications, with effective dates clearly marked.

​

StrapForge LLC — SMS Repair Support Terms & Conditions

​

These Terms & Conditions govern the use of StrapForge LLC’s SMS program (“Program”). By texting StrapForge LLC (“StrapForge”), or by agreeing to receive SMS messages from us, you consent to the following terms.

 
1. Program Purpose

StrapForge’s SMS channel is strictly for tool support-related communication.

​

This includes:

  • Questions about tool repairs

  • Troubleshooting guidance

  • Maintenance-related questions

  • Technical support for the proper operation of StrapForge tools

 

No marketing or promotional messages will be sent through this SMS program.

 

Message frequency varies based on your requests.

Message and data rates may apply.

​

2. Important Safety & Liability Notice

StrapForge provides support remotely and does not have full visibility into your operational environment, tool condition, or application setup.

Therefore:

 

StrapForge LLC is not responsible or liable for any injuries, accidents, damage, or misuse resulting from actions taken based on SMS guidance.

​

You agree that:

  • SMS guidance is advisory only

  • Final responsibility for tool operation, workplace safety, and following proper procedures lies with you and your organization

  • You will follow all required lockout/tagout procedures, safety rules, and manufacturer instructions

 

If you are unsure about safe operation, stop immediately and contact a qualified on-site supervisor.

​

3. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

  • STOP

You will receive a confirmation message that you have been unsubscribed.

​

4. HELP Information

For assistance, reply:

  • HELP

Or contact us at:

 
5. Message & Data Rates

Message and data rates may apply, depending on your mobile provider. StrapForge is not responsible for carrier charges.

​

6. Supported Carriers

Messages may be delayed or undelivered depending on your carrier. Carriers are not liable for delayed or undelivered messages.

​

7. Privacy Policy

Please refer to the above Privacy Policy in the main policies section.

​

8. Eligibility

You must be at least 18 years old and the authorized owner of the phone number used to communicate with StrapForge.

​

9. Changes to These Terms

StrapForge may update these Terms & Conditions at any time. Updates will be posted at this URL.

​

10. Contact Information

StrapForge LLC
312-761-2532
sales@strapforge.com

​

​

UPDATED 11/21/2025

© 2024 StrapForge LLC 

D.B.A. StrapForge Tool Repair

bottom of page